These terms and conditions reference, incorporate, and are subject to the Mona Terms and Conditions (“Mona Terms”). By agreeing to these terms and conditions, you agree to be bound by the Mona Terms. For the meaning of all capitalised terms used in these
Unseen Seen and Weight of Darkness artworks for walk-up sales unless purchased as part of a Faro dining experience
To purchase food or drink onboard the Mona ferry
Domaine A Cellar Door
Dark Mofo festival bars
Mona Foma festival bars
As a deposit on any function being held at Mona
Any other special event or exhibit that we cannot program to accept Mona Gift Cards from time to time
Mona Gift Cards expire when you (or your beneficiary) do or we no longer exist (whichever occurs earlier).
If your purchase exceeds the value of the Mona Gift Card, balance must be paid by debit or credit card. Please be aware that Mona is a cashless site.
Mona Gift Cards cannot be redeemed for cash (partial or in full), returned for a refund (subject to your rights under Australian Consumer Law), have their balances consolidated to a new card (other than in accordance with clause 6), be used to purchase a new Mona Gift Card and are not legal tender, account cards, or credit or debit cards.
You cannot cancel a Mona Gift Card.
Mona Gift Cards can be consolidated to a new card for the following reasons:
If a Good or Service that you have purchased using a Mona Gift Card is refunded to you then the refund, and any remaining Mona Gift Card balance, will be returned to you as a new Mona Gift Card (and the original Mona Gift Card will be cancelled/voided);
If you present an unused Mona paper gift voucher that is still within its expiration date any remaining balance will be issued to you as a digital Mona Gift Card and the Mona paper gift voucher will be destroyed/voided by Mona.
Refunds to Mona Gift Cards can take up to 48 hours to process.
You are responsible for the use and security of your Mona Gift Card. Lost or stolen Mona Gift Cards will not be replaced or refunded. You are liable for all transactions on your Mona Gift Card except those caused by the fraudulent actions of others (except if due to your failure to keep your Mona Gift Card secure) or caused by the negligence of Mona or its employees. If you suspect an unauthorised activity, immediately report this to Mona by emailing firstname.lastname@example.org or phoning (03) 6277 9978. Please also provide all details including proof of purchase, Mona Gift Card number and the contact information of the original purchaser.
Mona reserves the right to cancel a Mona Gift Card if we deem such action necessary to protect our business operations or if you breach any of the Mona Terms. A replacement Mona Gift Card of equivalent value may be provided at our sole discretion. Mona will take all reasonable steps to notify you of our intention to cancel or render invalid a Mona Gift Card within a reasonable time before cancelling or rendering invalid the Mona Gift Card.
Mona Gift Cards may not, without the prior written consent of Mona, be resold or offered for resale at a premium (including via online auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or used in a manner that implies that a person, business, product or service is endorsed or sponsored by or affiliated with Mona.
Mona Gift Cards cannot be reloaded or topped up.
Mona Gift Card holders are not sent statements of itemised transactions on a Mona Gift Card. You can check your balance via the link in the purchase email, scanning the QR code on your digital card, by visiting monay.mona.net.au, or by emailing email@example.com. You will need to have your Mona Gift Card 12-digit code (issued by email with your Mona Gift Card) available in order to access balance information.
To the extent permitted by law (including the Australian Consumer Law) and subject to these terms, a Mona Gift Card will not be reissued unless:
you prove to Mona’s reasonable satisfaction that the Mona Gift Card is faulty or damaged; or
Mona has acted in breach of any condition or warranty under any applicable laws.
Mona can, acting reasonably, vary or replace these conditions from time to time and may cease making available for sale new Mona Gift Cards, at its sole discretion.
If you have any questions about Mona Gift Cards please contact us at